QUALITY PATIENT EXPERIENCE PROGRAM
Transforming Healthcare Performance

MDR’s Partner provides implementation support, leadership development, training and coaching to help healthcare organizations achieve optimal results in the patient experience. Organizations are provided with access to a trained and certified team of professionals, consisting of patient care executives, nurses, doctors, organization development experts, caregivers, training professionals and coaches all focused on creating quality patient experiences and working environments.


KEY BENEFITS

  • Achieve and sustain high patient satisfaction

  • Elevate`HCAHPS scores and optimize performance under Value Based Purchasing

  • Engage employees and physicians and bolster professional pride and satisfaction


PROGRAM OVERVIEW

Program includes a series of workshops that focus on strengthening employee communication skills so that care and service teams more effectively and frequently make their compassion and caring felt by the people they serve.

Assessment & Consultation—Includes on-site visit by team of professionals who conduct interviews, background work, and focus groups with senior leaders, managers and staff. Provides direction on how to adapt Program to client’s specific needs.

Leadership Kick-Off and Training—Provides client’s leadership team with an overview of skills for staff and physicians, orientation to video modules, and skills for engaging and developing accountability.

Facilitator Training for Staff & Physician Sessions—Includes facilitator training session to prepare for staff sessions and trains physician champions to lead modules
& coach.

Staff Jump Start Sessions—Consists of 2 hour jump start session delivered to all staff by facilitators from the client organization.

Employee Skill Building Modules—Provides 9 short staff modules and 8 physician modules (skill building video-based workshops) delivered once or twice a month by managers.
"Iron sharpens iron, so one man sharpens another." Proverbs 27:17
SERVICE OVERVIEWS
PDF Files
BY SERVICE SECTOR
QUALITY & SAFETY
OVERVIEW
Additional Information
PILLAR FOUR: